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Frequently Asked Questions

The most likely culprit for sound issues is that our site requires both your media and your master/ringer volume to be turned up in order to hear sound. Other sites such as YouTube can override this setting but ours is unable to. If you have checked your settings and still not hearing any sound please try clearing your browser's cache/cookies/history, ensure cookies are enabled for our site, and check your browser's security settings to be sure sound is allowed for our site then give it another try.

If the order was successful a confirmation email would have been sent to the address provided for the order. If you did not receive a confirmation the order did not go through and any charges appearing on your form of payment are only pending and will fall off in a couple days. 


The most likely culprit is that there may be an error stored on your browser. Please clear your browser's history, ensure you have cookies enabled for our site, and then give it another go. Also, if not doing so already, we recommend using Chrome or Safari as your browser. Our site tends to function best with these programs.


A: Founded in 1947, Hal Leonard has grown from a family run retail store to the world’s largest and most innovative print music publisher. We primarily sell to distributors, music stores and book stores. We encourage you to contact your local music retailer to purchase our products. If they do not have what you are looking for in stock, they can certainly special order it for you.

To make it easier than ever to obtain our products, we’re happy to provide a shopping cart feature on our site that lets you peruse our titles and then “check out” by choosing either your favorite local store or an online retailer.

When you are ready to check out, click the shopping cart at the top of your screen. You will then be able to review and revise your order. If you’re done shopping, click on either “Checkout - Music Retailer” or “Checkout - Internet Retailer.” Based on your choice, you will see a list of dealers you can choose from.

Selecting “Checkout - Music Retailer” will bring up a geographical list of options. Simply select your desired retailer, fill out the billing and shipping information and your items will be shipped directly to you. 

Selecting “Checkout - Internet Retailer” will bring up a list of participating Hal Leonard online retailers. Simply click on the site of your choice and the contents of your shopping cart will automatically transfer to their cart where you can confirm your order and complete your purchase.

To see a list of stores that carry Hal Leonard titles, please click one of the links below:

Online Music Stores

Music Retailers

If you still have questions, please feel free to contact us.

Thank you for your interest in our publications!

A: Hal Leonard does not accept or review unsolicited material for publication consideration. This includes music manuscripts, book proposals, recordings, videos, CD-roms, or other submission formats for any product area in the Hal Leonard catalog.

We produce our publications and products utilizing the talents and skills of an established group of composers, arrangers, transcribers, authors, producers, and editors.

Hal Leonard is not responsible for any submission materials sent to us via mail, courier, or e-mail. Submission packages will not be returned.

A: If you have an established product that you would like us to consider, please submit the following:

- One page summary of your product
- Link to your company website
- Demonstration video of the product
- Contact information

*For drum related products please submit your information to drums@halleonard.com for any other products, please submit the information to techtalk@halleonard.com.

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